Senior Desktop Services Technician

Thermo Fisher Scientific

Thermo Fisher Scientific

Athlone, Co. Westmeath, Ireland
Posted on Aug 6, 2024

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Able to lift 40 lbs. without assistance, Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Office

Job Description

Summarised Purpose

With some direction, provide direct technical support to computer system users; Answer sophisticated and difficult to resolve computer problems for clients; Provide assistance concerning the use of computer hardware and software, including printing, VPN connectivity, electronic mail and operating systems. Provide desk side support and training for end users.

Education and Experience

Minimum 2 years in PC hardware/software installation and support

High school diploma, GCSEs including Mathematics, or equivalent

Successful completion of vocational course(s) relating to computer systems or equivalent combination of education, training and experience that provide the individual with the required knowledge, skills, and abilities.

Konwledge, skills and abilities

Strong customer service and interpersonal skills at all levels.

Advanced knowledge of Microsoft Windows operating systems, PC hardware and desktop application products.

Ability to resolve issues on a desktop platform.

Must be able to multi task and pay close attention to detail.

Ability to record actions accurately in ticketing system.

The ability to communicate information and ideas so others will understand.