Work Schedule

Environmental Conditions

Job Description

Position Summary:

As a Customer Service Specialist II for the FCP Custom & Bulk business, you will be responsible for the customer experience through the end-to-end sales order lifecycle (from initiation of opportunity to customer order fulfilment) ! Your role will be closely linked to our internal teams and support the enablement of our customers to make the world healthier, cleaner, and safer.

Essential Job Functions and Accountabilities 1 :

· Play a vital role in building customer allegiance and provide an outstanding customer experience to new and existing customers and distributors

· Review, prioritize, and execute sales orders for assigned region

· Monitor progress of order fulfillment

· Provide proactive updates regarding order status and concerns to customers

· Maintain customer information and engage with ERP systems

· Attend standup meetings to discuss roadblocks in getting customers the products that were requested

· Handle customer questions that come in after order placement

· Be a subject matter expert for your customers in region and provide backup support to other team members as required

· Embrace the PPI business system to drive improvements to processes within the EMEA based team

Minimum Requirements / Qualifications:

· Commercial or Scientific education preferred

· Experience working in a global environment

· Experience collaborating with customers and commercial teams amongst other key stakeholders

· Proficiency in using ERP systems and Salesforce

· Exceptional organization skills and attention to detail

· Strong interpersonal communication and collaboration skills (both verbal and written)

· Strong understanding of Microsoft Office Suite

· Clear understating and practices customer centric approaches

· Command of the English language (interpretation, writing, and speaking).

· Apply the Thermo Fisher Scientific 4i values in daily work – Integrity, Intensity, Innovation, and involvement