Work Schedule

Environmental Conditions

Job Description

Thermo Fisher Scientific Inc. is seeking a highly motivated and experienced Customer Service Specialist II to join our team in France. As a Customer Service Specialist II, you will play a crucial role in providing flawless administrative support to our customers, ensuring their satisfaction and contributing to our world-class service standards.

Responsibilities:

• Receive price requests and calls for tenders and respond to them as quickly as possible.
• Collect and synthesize information related to the file to be processed.
• Analyze information and implement an appropriate commercial strategy in collaboration with the sales force, then codify the customer request according to the established analysis, by offering the customer the item meeting the requested technical specifications.
• Send to the customer a price offer that best meets their request.
• Ensure traceability and monitoring of processed files and strictly adhering to customs and export compliance regulations

Requirements:

• Proven experience in a customer service role, preferably in a international environment
• Exceptional attention to detail and ability to maintain a high level of accuracy.
• Ability to work independently and collaboratively in a fast-paced and dynamic environment.
• Excellent communication and interpersonal skills.
• Fluency in French and English.

At Thermo Fisher Scientific Inc., we value ambition and seek individuals who are motivated to achieve excellence! The successful candidate will have a strong work ethic, a passion for delivering exceptional customer service, and a drive to compete and succeed. We offer a supportive and inclusive work environment, where you will have the opportunity to collaborate with colleagues from various experiences and contribute to our world-class service standards!