Work Schedule

Environmental Conditions

Job Description

When you join Thermo Fisher Scientific as a Customer Service Representative II, you'll have the opportunity to be part of a world-class team that is making significant contributions to the world. Our global organization is respected and growing, with an exceptional strategy for the future. As a valued member of our collaborative and supportive team, you'll have the chance to work alongside colleagues who exhibit exceptional professionalism and a dedication to providing top-notch customer service, and have access to the support and opportunities that only a global leader can provide.

Location, Courtaboeuf

Responsibilities:

• Adhere to SOP's, SLA's, and departmental training guidelines to ensure flawless customer service support.
• Provide exceptional customer service support to Life Technologies customers through various channels of communication.
• Manage and process telephone, fax, written, and web orders within our division's guidelines, ensuring accurate and timely relay of product information to customers.
• Handle customer inquiries, complaints, and orders efficiently and professionally, following the service level agreement.
• Maintain customer accounts by recording account information accurately and securely.
• Produce quotations in line with company policy and collaborate with the order entry team for instruments and consumables.
• Identify and assess customers' needs, directing activities to appropriate departments for successful implementation.
• Build and maintain sustainable relationships of trust with customers through open and interactive communication.
• Work on assignments and projects as part of a collaborative team.
• Address and resolve customer inquiries and complaints independently.
• Maintain daily customer service reports, ensuring accurate and up-to-date information.
• Inform customers of deals and promotions to enhance customer satisfaction.
• Coordinate with carriers and suppliers to ensure efficient delivery and service.
• Perform general office and reception duties as required.

Minimum Qualifications:

• Proven experience in similar administrative roles.

It will be valued:

• Competency with Microsoft Office suite.
• Ability to work effectively in a team.
• Excellent time management skills.
• Conflict resolution skills.
• Strong multitasking abilities.
• Good interpersonal and communication skills in English;