Customer Service Representative, onsite

Thermo Fisher Scientific

Thermo Fisher Scientific

Customer Service
France
Posted on Friday, August 23, 2024

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

When you join Thermo Fisher Scientific as a Customer Service Representative II, you'll have the opportunity to be part of a world-class team that is making significant contributions to the world. Our global organization is respected and growing, with an exceptional strategy for the future. As a valued member of our collaborative and supportive team, you'll have the chance to work alongside colleagues who exhibit exceptional professionalism and a dedication to providing top-notch customer service, and have access to the support and opportunities that only a global leader can provide.

Location, Courtaboeuf

Responsibilities:

  • Adhere to SOP's, SLA's, and departmental training guidelines to ensure flawless customer service support.
  • Provide exceptional customer service support to Life Technologies customers through various channels of communication.
  • Manage and process telephone, fax, written, and web orders within our division's guidelines, ensuring accurate and timely relay of product information to customers.
  • Handle customer inquiries, complaints, and orders efficiently and professionally, following the service level agreement.
  • Maintain customer accounts by recording account information accurately and securely.
  • Produce quotations in line with company policy and collaborate with the order entry team for instruments and consumables.
  • Identify and assess customers' needs, directing activities to appropriate departments for successful implementation.
  • Build and maintain sustainable relationships of trust with customers through open and interactive communication.
  • Work on assignments and projects as part of a collaborative team.
  • Address and resolve customer inquiries and complaints independently.
  • Maintain daily customer service reports, ensuring accurate and up-to-date information.
  • Inform customers of deals and promotions to enhance customer satisfaction.
  • Coordinate with carriers and suppliers to ensure efficient delivery and service.
  • Perform general office and reception duties as required.

Minimum Qualifications:

  • Proven experience in similar administrative roles.

It will be valued:

  • Competency with Microsoft Office suite.
  • Ability to work effectively in a team.
  • Excellent time management skills.
  • Conflict resolution skills.
  • Strong multitasking abilities.
  • Good interpersonal and communication skills in English;