Customer Service Representative, onsite
Thermo Fisher Scientific
Work Schedule
Standard (Mon-Fri)Environmental Conditions
OfficeJob Description
When you join Thermo Fisher Scientific as a Customer Service Representative II, you'll have the opportunity to be part of a world-class team that is making significant contributions to the world. Our global organization is respected and growing, with an exceptional strategy for the future. As a valued member of our collaborative and supportive team, you'll have the chance to work alongside colleagues who exhibit exceptional professionalism and a dedication to providing top-notch customer service, and have access to the support and opportunities that only a global leader can provide.
Location, Courtaboeuf
Responsibilities:
- Adhere to SOP's, SLA's, and departmental training guidelines to ensure flawless customer service support.
- Provide exceptional customer service support to Life Technologies customers through various channels of communication.
- Manage and process telephone, fax, written, and web orders within our division's guidelines, ensuring accurate and timely relay of product information to customers.
- Handle customer inquiries, complaints, and orders efficiently and professionally, following the service level agreement.
- Maintain customer accounts by recording account information accurately and securely.
- Produce quotations in line with company policy and collaborate with the order entry team for instruments and consumables.
- Identify and assess customers' needs, directing activities to appropriate departments for successful implementation.
- Build and maintain sustainable relationships of trust with customers through open and interactive communication.
- Work on assignments and projects as part of a collaborative team.
- Address and resolve customer inquiries and complaints independently.
- Maintain daily customer service reports, ensuring accurate and up-to-date information.
- Inform customers of deals and promotions to enhance customer satisfaction.
- Coordinate with carriers and suppliers to ensure efficient delivery and service.
- Perform general office and reception duties as required.
Minimum Qualifications:
- Proven experience in similar administrative roles.
It will be valued:
- Competency with Microsoft Office suite.
- Ability to work effectively in a team.
- Excellent time management skills.
- Conflict resolution skills.
- Strong multitasking abilities.
- Good interpersonal and communication skills in English;