Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Office
Job Description
Position Requirements:
Thrive in a multi-disciplinary technical environment and enthusiastic about improving Field Quality Services within diverse organization. Passionate about Service processes and willing to make strong impacts in quality.
Improve our customer success by identifying and driving to closure Field Service Quality improvements.
Responsibilities:
- Act as a subject matter expert in the Field Service Quality.
- Find opportunities for improvements in our Service Quality. Propose plan and lead actions.
- Grow and maintain complex Service Quality processes.
- Provide reports, analysis and feedbacks on the Field Quality, leading indicators and key performance indicators, including the division Customer Allegiance Score (CAS).
- Lead investigations and root-cause analysis, and guide resolution of complex or critical problems and ensure CAPAs / Field Corrective Actions are effective.
- Collaborate with cross-functional teams to drive continuous improvement. Be the reliable link between our Operations and our Service teams.
Competencies:
- Customer and quality focus
- Deep understanding of Field Services processes
- Strong communicative and multicultural interaction skills
- Planning / organizing, prioritizing and goal setting
- Dealing with ambiguity
- Systematic problem solving
- Holistic thinking, approaches
