Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Office
Job Description
Position overview:
Join our dynamic, multi-cultural team as a Senior Service Support Coordinator in an international setting. Fulfill a wide range of administrative duties while providing exceptional support to Thermo Fisher partners and the field engineering team. Experience professional service and excellence in a diverse and fast-paced front and back-office environment.
Major areas of responsibility:
- Supporting Service Delivery Management processes until resolution.
- Answering email and phone from our customers / 3rd party service providers.
- Handling service requests.
- Handling work order administration by creating and following-up work orders in the system (IBM Maximo).
- Coordinating management of customer-related data within ERP systems related to corrective maintenance.
- Creating repair work orders and maintain requirements, service dates as per contractual agreement.
- Dispatching service internally and to our 3rd Party service providers.
- Taking part in ad hoc purchases / request for quotation process.
- Scheduling 3rd party services within the service due dates.
- Contacting / calling 3rd party vendors when unresponsive.
- Communicating cross-functionally as required with Finance, Logistics, Warehouse, Field Service, Technical Service, Regulatory, Legal, Sales, Marketing and Quality Systems.
- Supporting key AMS Customer Care strategies to drive customer loyalty.
- Maintaining database and ensuring quality of data.
- Analyzing and identifying areas for improvement to drive productivity enhancements through strategic implementation.
Required education/experience:
- 0-2+ years experience preferably in a customer care, order management or equivalent environment.
- Fluency of English language skills are essential (German is a plus)
- Vocational Training or Bachelor’s is preferred but not essential.
- Attention to detail and accuracy in the workplace.
- Demonstrate judgment, tact, and diplomacy in dealing with internal and external customers.
- Confirmed Microsoft Office user (Outlook, Excel).
- Experience with SAP or other ERP preferred.
- Ability to prioritize tasks, address challenges, and efficiently manage multiple responsibilities.
- Good organizational and problem-solving skills to deliver and/or delegate effectively.
- Self-motivation, passion, and positive attitude to perform individually and as a teammate.
- Customer oriented approach and Excellent interpersonal skills are needed.
What We Offer:
- Competitive Compensation Package: Benefit from a competitive salary, Cafeteria benefits (SZÉP-card allowance), and an annual performance-based bonus. Flexible working arrangements and monthly pension fund contributions after six months of employment are also included.
- Comprehensive Health & Well-being Support: Enjoy a Medicover health insurance package with health screenings, life, accident, and critical illness insurance, as well as access to discounted dental care services. Stay active with a discounted All You Can Move Sport Pass and relax in our dedicated office areas equipped with massage chairs.
- Career Growth & Professional Development: Advance your skills through soft and hard skill training, continuous learning opportunities, and complimentary language courses available after three months of employment.
- Modern & Convenient Work Environment: Work in a modern office featuring standing desks and ergonomic chairs, located approximately 10 minutes from the city center, with complimentary parking provided.
- Inclusive, Multilingual Culture: Join our multilingual work environment with native colleagues, fostering a vibrant, collaborative atmosphere supported by innovative technology.
- Engaging Community & Events: Participate in exciting team and company events, including social responsibility initiatives and after-hours activities, as we celebrate diversity and shared achievements.
