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Field Service Engineer II, Canada

Ultima Genomics

Ultima Genomics

Toronto, ON, Canada
Posted on Oct 8, 2024
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Rapidly Growing Life Sciences Technology Company

Ultima Genomics is a rapidly growing company that is developing ground-breaking genomics technologies. Our mission is to continuously drive the scale of genomic information to enable unprecedented advances in biology and improvements in human health. We have developed a foundational new approach to sequencing at scale that overcomes limitations due to the high costs of current technologies. We are well-funded and have raised approximately $600 million from global top-tier investors. Our team brings together unique and diverse expertise across multiple disciplines, from healthcare and life sciences, to engineering, to technology and software and beyond. We are a collaborative group of more than 350 employees, including successful entrepreneurs, chemists, hardware and software engineers, genomics and biotechnology experts, molecular and computational biologists, software and algorithm experts, and operations and commercial leaders. Join us to develop and commercialize technologies that unleash the power of genomics at scale and empower the future of human health.

We are looking for a highly motivated Field Service Engineer II, currently located in Toronto or Montreal, Canada, to join our team!

How You’ll Contribute

  • Provide on-site service to one primary account, including the repair and installation of company instrumentation, the operation of instruments when needed and the management of lab inventories
  • Review technical reports and documents from customers. Analyze issues with technical staff to find root cause and communicate next steps and timelines to customers
  • Maintain records of tool configurations pertaining to hardware, software, consumables, and application releases
  • Manage customer interface with research and development groups. Maintain a working relationship with customers and instill confidence and credibility in our company and product
  • Exceed customer expectations of service, support, and the product
  • Summarize and communicate issues to development engineers for triage and participate in root cause analysis investigations
  • Other job duties as assigned

Qualifications, Skills, Knowledge & Abilities

  • BS in scientific or engineering field
  • 2-5 years of relevant engineering or field service experience. Preferred in biotech or capital equipment industry
  • Experience in electro-mechanical assembly, server installations, and instrumentation troubleshooting
  • Skilled at interpreting technical documentation and schematics (electrical, wiring, fluidic, and mechanical drawings)
  • Talented at building prototypes from preliminary drawings and schematics
  • Ability to work independently and in a group; good people skills
  • Meticulous, detail oriented and excellent organizational skills
  • Excellent verbal and written English communication skills are required. Professional working proficiency in French is preferred
  • Motivated and willing to work in a fast-paced environment as part of a hard-working and multidisciplinary team
  • Must be eligible and willing to travel in Canada and internationally, including to the USA for training and meetings in head office. Holding a valid driver license is required. Estimated travel up to 20% of the time

Ultima Genomics is proud to be an equal opportunity workplace and is an affirmative action employer. We provide equal employment opportunity for all applicants and employees. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, national origin, ancestry, citizenship, age, physical or mental disability, military or veteran status, marital status, domestic partner status, sexual orientation, genetic information, or any other basis protected by applicable laws. See also Ultima Genomics’ EEO Policy and Know Your Rights. If you have a disability or special need that requires accommodation, please let us know by contacting recruiting@ultimagen.com.

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