Summary

Job Summary

The Department of University Housing with the University of Colorado Boulder are encouraging applications for an Occupancy Coordinator! This position is responsible for a wide range of activities supporting University Housing (UH) which includes developing, leading, and managing assigned UH programs while maintaining high-level customer service, ensuring contract and leasing compliance, and supporting space-planning and other occupancy management processes integrally related to financial planning for ~8,700 undergraduate bed spaces and ~ 2,400 graduate and family housing bed spaces. These dynamic programs include, but are not limited to: Resident Academic Programs (RAPS) and Living Learning Communities (LLCs); special commitment groups (e.g., student athletes, CORE, Basic Needs, graduate schools and academic groups such as Boettcher’s and Norlin Scholars); medical certifications and accommodations; and year-round residency programs. The position will also support StarRez database management operations (account and financial), ensuring data integrity, performing regular data quality checks, cataloging timely notes, and web applications. The position will offer hospitality to undergraduate and graduate students, parents, families and other guests, maintaining a friendly and welcoming environment as professional representatives of the campus and department.

The University of Colorado Boulder is committed to building a culturally diverse community of faculty, staff, and students dedicated to contributing to an inclusive campus environment. We are an Equal Opportunity employer, including veterans and individuals with disabilities.

Who We Are

The Division of Student Affairs consists of 30 departments that provide student support and services dedicated to helping students become successful, curious, competent individuals during their time at CU Boulder.

The work in Student Affairs supports all factors of the student experience, no matter what department a staff member may work in. This includes where students live, eat, make friends, build professional skills and find help if they need it. Many departments provide involvement opportunities, educational resources and support services to help students find their community and build lifelong skills. Student Affairs also has shared services departments that support the work and staff of our student-facing areas, including areas like assessment, business services, financial planning, human resources, marketing communications and information technology (IT).

With over 800 staff members in the Division of Student Affairs, our diverse team is uniquely positioned to personalize the student experience and advocate for students, enhancing their success inside and outside the classroom.

Responsibilities

What Your Key Responsibilities Will Be

Occupancy Management and Hospitality

• Manage hall and room assignment procedures and communications using StarRez reservations management software and other procedures, ensuring timely and efficient communication of information to students as related to specific assignment needs and contractual and leasing compliance.
• Maintain solid understanding of all policies and procedures related to UH and closely-linked departmental and campus partners (Res Life, Graduate/Family Housing, Campus Dining Services, Admissions, New Student & Family Programs, Student Affairs Business Services etc.) to ensure consistent and seamless communication with students and parents.
• Exercise critical analysis of day-to-day operations and communicate to peers and UH leadership when policies and procedures seem to contradict an environment conducive to student success and UH standard methodologies.
• Determine exceptions to undergraduate and graduate student eligibility requirements for residing in residence halls, graduate and family apartments, meal plan assignments, and other conditions or stipulations of the contract and leases.
• Provide input and direction to the petition committee responsible for review of first-year-students and financial exception petitions submitted by students.
• Offer hospitality to all students, parents and all other guests and visitors to UH, offering friendly and professional reception and a welcoming environment as university representatives.
• Work hand-in-hand with students and parents to create and sustain positive expectations and experiences with the CU-Boulder residential community.
• Participate in assigned Admitted Student, New Student Welcome, Student for a Day, International Student Orientation, and other campus events which may occur on nights and weekends.
  
  

StarRez Database and Student Account Management

• Ensure data integrity and entry accuracy in performance of all UH duties regarding assigned residential areas and programs within the StarRez technological platform. Ensures that data is complete, accurate, and free from errors or anomalies that could compromise data quality and financial records.
• Actively supervise, assess and adjust term, rate, room, board and other information for all assigned residents’ accounts and bookings for the residence halls and graduate & family housing apartments.
• Perform regular data quality checks for bookings and other information for assigned residential areas and programs.
• Report inconsistencies, errors and other problems in a timely manner to the StarRez database administrator for resolution.
• Maintain adequate and timely notes within StarRez regarding all activities (resident/parent communications, room moves, assignment preferences, exceptions, etc.) and other relevant information to enable consistent service and communication throughout UH (includes unit director, associate director, assistant directors, other program managers, student staff members, the staff members of Student Accounts Management within UH, and the financial staff members of Accounts & Controls).
• Specify, design and implement customized subsystems (modules, webforms, etc.) within the StarRez platform according to departmental end-user needs. Maintain the operation and data integrity of assigned StarRez module(s), webform(s), and/or web application(s) (e.g., front desk resource module, visitor check-in/info, room inspection and damage forms, lofting form, etc.). Develop documentation and educational materials and implement trainings for Res Life and Graduate & Family Housing staff members and other users for semester and individualized offerings.
• Assist as assigned in initial and ongoing troubleshooting and other testing activities in the development environment (e.g., new applications, version upgrades, new modules, etc.).
• Develops and provides advanced occupancy reporting, key performance indicator reports, and report development as needs are identified. This requires extensive use of ad-hoc reporting tools using data from multiple sources, including but not limited to StarRez, Campus Solutions (SIS), PeopleSoft, and the centralized information warehouse (CIW).
  
  

Program Development and Management

• Develop, propose, refine and implement strategic marketing, recruitment, communication, and retention initiatives for assigned UH programs.
• Ensure consistency with UH objectives by providing leadership and support for programmatic initiatives through proactive planning, communication, and appropriate documentation.
  
  

Communication, Outreach, and Training Management

• Maintain programmatic communication and training regarding residence hall applications, graduate & family housing applications, reservations, contracts, leases, apartment transfers, inter-hall moves, occupancy-related petitions, and hall assignment policies and procedures to students, parents, appropriate staff, and to the university community at large.
• Ability to handle and resolve difficult conversations with students, parents in a calm and effective manner.
• Develop continued outreach and retention mechanisms in collaboration with Residence Life, RAPs, and/or other academic and student affairs staff in order to perpetuate the student resident experience past the freshman year requirement.
• Provide regular informative outreach and guidance to various campus partners, e.g., Athletics, RAPs, Admissions, Financial Aid, CORE, Basic Needs and other university departments with special populations or needs.
• Participate in Student Affairs and university committees and working groups to address issues pertinent to specific program management procedures.
  
  

Supervision

• Select, educate, supervise, and conduct performance reviews with student staff.
• Develop training initiatives and materials tailored to specific program areas that are consistent with UH occupancy and business goals.
  
  

Diversity, Inclusion, and Equity

• Integrate social justice into development of programs, practices, policies, and processes.
• Educate student staff in respecting and understanding cultural differences.
• Maintain knowledge and educate self in areas of diversity, inclusion, and equity.
  
  

What You Should Know

• The shift for this position 8am -5pm, Monday - Friday with some weekend and evening hours.
• This position has hybrid work modality with a minimum of 3 days in-office.
  
  

What We Can Offer

• The salary for this position is $52,000 annually.
• Onboarding assistance is available within Student Affairs guidelines.
• Our outstanding benefits include:
• Paid days off: 22 vacation days, 15 sick leave days and 11 holidays per year.
• Access to medical, vision, dental and life insurance.
• Tuition reimbursement.
• A 10% employer contribution retirement plan.
• EcoPass for free RTD rides.
• Opportunity for career growth within the division of student affairs and the CUBoulder campus!
  

Benefits

The University of Colorado offers excellent benefits , including medical, dental, retirement, paid time off, tuition benefit and ECO Pass. The University of Colorado Boulder is one of the largest employers in Boulder County and offers an inspiring higher education environment. Learn more about the University of Colorado Boulder .

Be Statements

Be collaborative. Be inclusive. Be Boulder.

What We Require

• Bachelor’s degree preferably in education, business administration, communication, public administration, or other related field.
• Two years of experience of relevant experience with demonstrated excellence in customer service related to creative and impromptu problem solving in occupancy management, residence life, or high-volume customer service.
• Equivalent combination of education and experience may substitute.
  
  

What You Will Need

• Highly diligent and organized with the ability to critically analyze and manage multiple priorities simultaneously.
• Ability to work fluidly in a complex technological housing system or other database system
• Excellent verbal and written communication skills.
• Dedication to diversity, inclusion, and equity.
  
  

What We Would Like You To Have

• Event planning.
• Experience in apartment/multi-housing lease management experience.
  
  

Special Instructions

To Apply, Please Submit The Following Materials

• A current resume.
• A cover letter that specifically tells us how your background and experience align with the requirements, qualifications, and responsibilities of the position.
  
  

We may request references at a later time.

Please apply by September 29, 2024, for consideration.

Note: Application materials will not be accepted via email. For consideration, please apply through CU Boulder Jobs.

In compliance with the Colorado Job Application Fairness Act, in any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.