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Position Summary from Legacy System
Responsible for sales of diagnostics and medical devices to all hospitals units, research institutions, and reference laboratories. In carrying out all jobs related activities, the Department and its personnel must in compliance with DOH rules and regulations, environment laws, internal and U.S. FDA regulatory requirement, financial rules and practice, Code of Business Conduct, and local law and company regulations as stipulated in Abbott Taiwan Employee Manual.
• 1% renewal rate of profitable business
• Net Promoters Score
• Territory Sales Plan achievement – Base business sales and new business growth
• Account EP Plan improvement
• First Line Service KPIs
Additional Main Responsibilities from Legacy System
RETENTION RATE:
Ensure instrument analytical turnaround time (uptime/repair/maintenance).
Conduct customer business review (KPI reviews).
Manage customer relationship and thoroughly plan, prepare and follow up customer visits (pre-call plan, post-call notes).
Identify customer training requirements.
Coach customers and share knowledge (education).
Identify and resolve customer pain points (troubleshooting).
Replenish and control inventory.
Build image and brand in eyes of customer.
“Sell” or reinforce Abbott’s total solution value offering.
Collect and transmit VOC (Voice of Customer).
REVENUE:
Renewals of most of the assigned accounts (adhering to standard renewals procedures).
Menu expansion (utilization of existing products, new product launches).
Service sales.
Product promotion.
Value creation.
Order management.
Contract management.
Identify/open door for opportunity to expand offering into other departments (prospecting, not doing).
Spare parts management.
New assay applications.
QUALIFICATIONS
Additional Qualifications from Legacy System
1. Bachelor’s degree or equivalent relevant experience required.
2. Bachelors degree in Bio Medical / Engineering / Electrical / Mechanical / Medical Technology or Commercial is preferred.
1. Practical interfacing with customers
2. Strong people management and communication skills
3. Trouble shooting/problem solving skills
4. Computer skills (word, excel, power point, internet savvy)
5. Shows ability to prioritize without help
6. Negotiation skills
7. Strong sales skills
8. Strong work ethic
9. Service-minded
10. Customer orientation
11. Basic application know-how
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