Business Operation Solution Manager (m/f/d)

About Abbott

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.

In Germany, Abbott has more than 3,000 employees working in manufacturing, research and development, logistics, sales, and marketing. They are located at Abbott`s German headquarters in Wiesbaden and its sites in Hanover, Neustadt am Rübenberge, Wetzlar, Eschborn, Cologne, Jena, and Hamburg.

The Opportunity

This position works out of our location in Wiesbaden (Abbott GmbH) in the Abbott Diabetes Care division that is focused on helping people with diabetes manage their health with life-changing products that provide accurate data to drive better-informed decisions.

As the Business Operation Solution Manager (m/f/d) you will be part of the EMEAP Business Operations Team and responsible for the stability and availability of all our business platforms, to ensure the best digital experiences for our customers. You will drive the strategic planning of product development and processes that ensures efficient scalability and speed. Doing so, customer value creation is at the forefront of everything you do.

What You’ll Do

• Executing on EMEAP Digital Operations by shaping, developing, and implementing the ADC CX and SCM strategy and solutions in close alignment with global and local Digital Excellence strategy
• Identifying, developing, and implementing opportunities for digital innovations with internal and external partners enable new business capabilities
• Ensuring the run operation and enhancement of current application in collaboration with Internal and external stakeholders
• Executing requirement definitions and priority setting on a program level and act as business partner in large complex program
• Being actively involved in innovation and change projects with different functional teams in globally, on area or within countries
• Building and maintaining strong cooperation with BRM and IT team, External 3rd Parties and Countries
• Analyzing and improving existing processes and implement new (smart and lean) processes if and where appropriate
• Shaping the current digital infrastructure and IT landscape with delivery partners and developing and improving processes and quality along an omni-channel customer journey

Required Qualifications & Skills

• Post graduate diploma, university degree or equivalent
• Minimum 7 years of work experience in e-commerce, supply chain, and customer experience area with experience in buildup and use of IT solutions
• Minimum 3 years’ experience in Med. Tech., Pharma, or consumer good
• Proven track record in leading internal IT delivery teams and service provider governance
• Proven project management and organizational skills (classical & agile)
• Action and solution-oriented Team-player who takes on accountability
• Strong analytical skills and ability to document business requirements and qualify and quantify their effects
• Distinct business acumen and excellent communicator
• Fluent in English (other European language is a plus)
• Willingness to travel (up to 20%)

Preferred Qualifications & Skills

• Degree in Engineering, Business Computer Science, Computer Science Media. MBA is preferred
• Understand and master of at least 2 of the areas: Supply chain management, Customer experience; E-commerce Solutions
• Experience in a mass market environment
• Practical experience in CRM and SCM solutions
• Ability to balance strategic thinking with pragmatic operational execution and delivery, including the coordination of relevant resources
• Experience in working in international teams

Working at Abbott

At Abbott, you can do work that matters and help people to live a healthier and full life, grow your career, and learn, be your true self. You will have access to:

• Career development with an international company where you can grow the career you dream of.
• An attractive benefits package (e.g., attractive Abbott Pension Plan, a company bike, employee stock purchase program)
• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.
• A challenging position in a fast-growing crisis independent industry
• Become part of a dynamic, highly educated, highly skilled, and motivated team
• Flat hierarchies, open appreciative mentality, and efficient, constructive lines of communication
• A Multi-national environment, where we foster the development of our talents within the enterprise

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

We ask for your understanding that we only consider online applications via our online application portal. Applications by email or post cannot be processed. Original documents will not be returned.

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